AI Call Center
AI Call Center overcame growing call demands with a custom, scalable platform powered by Bland.ai, improving operations
AI Call Center overcame growing call demands with a custom, scalable platform powered by Bland.ai, improving operations and efficiency in just 1.5 months.
The Challenge
The client needed a robust solution to address key operational challenges and scale their business effectively.
Scalability
Building a system that scales with growing user demand.
User Experience
Creating an intuitive interface for diverse user groups.
Integration
Connecting with existing tools and third-party services.
Building the Right Solution
AI Call Center had a clear vision: to build an intuitive, AI-driven platform that would simplify call operations while improving efficiency for agents and customers. Using Bland.ai technology and OpenAI-powered transcription, the platform was tailored to handle their unique requirements as part of our AI agent development practice.
Key components included
Analytics Page — a dashboard for tracking performance and gathering insights.
Incoming Call Section — tools to purchase phone numbers and manage incoming calls.
Outgoing Call Section — features to handle contacts, scheduled calls, and campaigns.
AI Agent Monitoring — create and manage AI agents with advanced configurations.
Call History — logs for transcriptions, call details, and campaign data.
The Solution
We worked closely with AI Call Center to deliver their vision on time and with precision.
Development approach
Task Management with Jira
Broke the project into clear, manageable tasks keeping priorities aligned.
Client Collaboration
Regular updates involved the team, allowing feedback to shape the solution.
Rigorous Testing
Early and continuous testing identified and resolved issues quickly.
Results
AI-driven automated sales call platform deployed as desktop app
Bland.ai integration powering AI agent creation and call management
Analytics dashboard with performance tracking and campaign insights
Incoming and outgoing call management with phone number purchasing
Full call history with transcription logs and campaign data
Our Roles
Project Manager
Yekaterina Petrova
Project Manager
Katerina Skumen
Software Development
Alesya Marova
QA
Vadim Nikolaev
